Returns and Refunds Policy
Last updated: [September 2023]
1. Overview
Welcome to Universal Trading Cards Ltd ("the Company"). This Returns and Refunds Policy outlines the terms and conditions under which customers may request returns, refunds, or exchanges for products purchased from the Company. Please read this policy carefully before making a purchase. By placing an order with Universal Trading Cards Ltd, you agree to the terms and conditions set forth in this policy.
2. Customer's Rights
As a consumer in the United Kingdom, you have legal rights regarding the return of goods. These rights are explained in detail by the Consumer Rights Act 2015 and other applicable UK legislation.
3. Returns and Refunds
3.1 Unwanted Items
If you change your mind about your purchase and would like to return an item for a refund, you must notify us within 7 days of receiving the product. You then have an additional 7 days to return the item in its original condition, unopened, and with all packaging and labels intact. The cost of returning unwanted items is the responsibility of the customer.
3.2 Damaged or Faulty Items
If you receive a product that is damaged or faulty, please contact us immediately. We will provide instructions on how to return the item for a refund, replacement, or repair, depending on the circumstances. We will also cover the cost of return shipping for damaged or faulty items.
4. Return Process
To initiate a return, please follow these steps:
4.1. Contact our Customer Support team at hello@universaltradingcards.com with your order number and the reason for the return.
4.2. Wait for instructions from our Customer Support team regarding the return process.
4.3. Pack the item securely and include a copy of the original packing slip or receipt.
4.4. Return the item to the address provided by our Customer Support team.
5. Refunds
Upon receiving the returned item and verifying its condition, we will process your refund within 14 days. Refunds will be issued to the original payment method used for the purchase.
6. Exceptions
Please note that the following items are not eligible for return or refund:
- Items that have been opened, used, or are not in their original condition.
- Customized or personalized items.
- Digital products or downloadables.
7. Contact Information
If you have any questions or need further assistance regarding returns and refunds, please contact our Customer Support team at:
- Email: hello@universaltradingcards.com
- Phone: +44 (0) 7988761515
8. Change of Mind (Unwanted Items):
- If a customer returns a product simply because they changed their mind (i.e., the product is not faulty or damaged), the responsibility for the return costs, such as shipping fees, often falls on the customer. This is sometimes referred to as the "cooling-off period."
9. Faulty or Damaged Items:
- If the product is faulty, damaged, or not as described, the responsibility for return costs typically falls on Universal Trading Cards Ltd. This includes the cost of return shipping or any other supplementary costs incurred by the customer due to the defect.
10. Errors Made by the Seller:
- If the return is necessitated by an error made by Universal Trading Cards Ltd, such as sending the wrong item or an item of poor quality, the company is usually responsible for covering the return costs and any related supplementary costs.
11. Warranty and Guarantee Policies:
- If Universal Trading Cards Ltd offers warranties or guarantees on their products, their policies may specify their responsibility for return costs during the warranty or guarantee period. This could include covering return shipping costs for defective items.
12. Consumer Rights:
- The Consumer Rights Act 2015 and other applicable UK consumer protection laws outline consumers' rights, including the right to return faulty or misdescribed goods at no cost to them.
13. Changes to this Policy
Universal Trading Cards Ltd reserves the right to amend or update this Returns and Refunds Policy at any time. Any changes made will be posted on our website.